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Shipping & returns

All items are shipped ground with UPS, unless another mode of faster shipping is chosen at checkout. Non personalized and custom items ship within 1-3 business days of purchase. Personalized and custom items require a longer time and depend on the item being ordered. If you need anything to arrive in a specific period of time, please contact us in order to ensure we are able to package and get your order out in the time requested. Faster shipping rates may apply.

Items purchased on are eligible for return or exchange as long as the customer contacts Rock Paper Scissors within 3 days of receiving their package. All items must be returned unused and in original condition and packaging. A full refund will be given for items returned within 3 days of the customer receiving their purchase via the original form of payment. Store credit will be issued for items returned between 4 and 14 days of purchase. Shipping fees are non-refundable. Return and exchange shipping fees are the responsibility of the customer and Rock Paper Scissors does not accept responsibility for any return packages lost in transit without proof of delivery to Rock Paper Scissors.

Items can be returned to the store address below:

Rock Paper Scissors
Attn: Return
317 Main Street, Suite 110
Franklin, TN 37064

All sale items, seasonal holiday items, calendars, gift cards and edible items are unable to be returned and are non-refundable.

Special orders are unable to be returned and are non-refundable.

Balloons are unable to be returned and are non-refundable.